Privacy policy

Last Updated: June 2026

Thank you for shopping with Mirellova. We are committed to protecting your personal data and ensuring transparency. This Privacy Policy describes how Mirellova (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Mirellova.com (the “Site”) or otherwise interact with us (collectively, the “Services”). For the purposes of this Policy, “you” means the user of the Services, whether you are a customer, website visitor, or another individual whose data is processed under this Policy.

Please read this Privacy Policy carefully.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be published on the Site with the modification date.

2. How We Collect and Use Your Personal Data

Data Collected Directly From You

Contact details: First and last name, billing address, shipping address, email address, and phone number.
Order information: Billing and shipping address, payment confirmation, and shopping preferences.
Account data: Login, password, and security questions.
Customer Service: Messages, files, or chat logs sent to our customer support team.

Data Collected Automatically (“Usage Data”)

Information about your device, browser, IP address, time zone, and interactions with the Site.
Collected securely using cookies, tags, pixels, and similar diagnostic technologies.

Data From Third Parties

Service providers and platform partners (e.g., Shopify, secure payment processors).
Advertising, marketing, or analytics partners.

3. Use of Personal Data

We use your data strictly to:

Process, fulfill, and deliver your orders.
Manage and secure customer accounts.
Provide dedicated customer service and support.
Improve, optimize, and protect the Site and our Services.
Ensure high-level security and prevent transactional fraud.
Communicate with you regarding order status, transactional updates, and authorized promotional messages.

4. Legal Basis (for EU and UK Residents)

In accordance with the GDPR and relevant data protection laws, personal data is processed based on legitimate commercial interest (Article 6(1)(f) GDPR) or to perform a legally binding contract with you (Article 6(1)(b) GDPR).

5. Cookies

We use secure cookies to improve the user experience, analyze site performance, and ensure proper operational functionality of the Site. For more information about Shopify cookies, please visit: https://www.shopify.com/legal/cookies

6. Data Sharing

Your data may be shared with trusted third parties only under the following circumstances:

Service providers (shipping carriers, legal payment gateways, hosting infrastructure, customer service tools, and analytics).
Business, marketing, or advertising partners.
Entities affiliated with our corporate group.
Public authorities or legal entities where strictly required by applicable law.

7. Data Retention

We retain your personal information only as long as necessary to maintain your active account, provide our Services, resolve potential disputes, and comply with legal and taxation obligations.

8. Your Rights

Depending on your geographic place of residence (such as the EU or UK), you have the right to access, rectify, erase, object to processing, request data portability, or withdraw consent regarding your personal information. To exercise any of your statutory rights, please contact us using the official details provided below.

9. Children’s Data

Our Services are not intended for or directed to children under the age of 16. If you are a parent or legal guardian and believe your child has provided us with personal data, please contact us immediately to request its permanent deletion.

10. International Transfers

Your data may be securely transferred outside your country of residence for processing. We utilize EU-approved Standard Contractual Clauses (SCCs) to ensure an adequate, compliant level of protection for your personal information.

Contact Information & Corporate Identity

In accordance with applicable data protection laws, unless stated otherwise, Mirellova is the official data controller of your personal data. If you have questions about our privacy practices, wish to file a request, or exercise your rights, please reach out to us:

Website Name: Mirellova
Email Support: support@mirellova.com
Phone Number: +31648593451
Corporate Address: Van Lennephof 28-oss, 5343 JE Oss, Netherlands
VAT Number: NL003480517B18
Chamber of Commerce (KVK) Number: 80732801