Refund policy

Last Updated: June 2026

Thank you for shopping with Mirellova. Customer satisfaction is important to us. Please review our Return and Refund Policy carefully before making a purchase.

1. 30-Day Return Policy

We offer a 30-day return period for eligible items.

You have 30 calendar days from the date of delivery to request a return.

2. Return Eligibility

To be eligible for a return, the item must:

Be unused, unworn, and unwashed.
Be in the same condition as received.
Include all original tags, labels, and packaging.
Be accompanied by proof of purchase, such as an order confirmation or order number.

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@mirellova.com

Please include:

Your order number
The reason for the return
Photos of the item if applicable

Once your return request has been reviewed and approved, we will provide return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

4. Return Shipping Address

Approved returns should be sent to:

Mirellova Returns Department
Van Lennephof 28
5343 JE Oss
Netherlands

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking information.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@mirellova.com.

Please provide:

Your order number
Photos of the damaged or incorrect item
Photos of the packaging

After review and verification, we will offer either:

A replacement item at no additional cost, or
A full refund

6. Exchanges

We currently do not process direct exchanges.

If you would like a different item, size, or variation, please return the original item following our return process and place a new order separately.

7. Non-Returnable Items

For hygiene, safety, and legal reasons, the following items cannot be returned:

Personalized or custom-made products
Perishable goods
Personal care and hygiene products
Cosmetics that have been opened or used
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

8. Restocking Fees

We do not charge any restocking fees on approved returns.

9. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Refunds are typically processed within 5–7 business days after approval.

Depending on your bank, credit card provider, or payment service, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at support@mirellova.com.

10. Contact Information

Business Name: Mirellova
Email: support@mirellova.com
Phone: +31 648 593 451
Business Address:
Van Lennephof 28
5343 JE Oss
Netherlands
VAT Number: NL003480517B18
KVK Number: 80732801